Behind the Forklifts

After two years of steady engagement, Johnson & Johnson Home Hygiene Indonesia made the decision to refresh their fleet with two brand-new MHE FLEX180 22S+ units, a reaffirmation of confidence in MHE’s products, service and people.

For over a decade, Johnson & Johnson has relied on more than just equipment to keep its warehouses running smoothly. Behind their efficient inventory flow is a long-standing partnership with MHE, the material handling arm of Jebsen & Jessen Technology, whose MHE FLEX180 22S+ articulated forklifts have become a quiet constant in their operations.

The machines, a mix of owned and rented units, have been in seamless use for over five years but the real story lies in the people maintaining them. Among them is Sales Engineer Safrudin, who has nurtured this customer relationship for years. Starting his career at MHE as a technician before moving into lift truck sales, Safrudin brings not only deep technical expertise but also a genuine rapport with customers—a combination that has strengthened trust and ensured smooth collaboration. MHE’s after-sales team has earned trust not just through responsive service but also an unwavering commitment to keeping things moving even when challenges arise.

In an industry driven by motion, it’s the human element that keeps everything truly moving forward.